Shipping & Returns
COVID – 19 UPDATE
We are operating as usual and shipping all orders the next business day as usual. However the postage network is experiencing huge delays due to high parcel volumes so please allow more time for your order to arrive. You can always check your delivery latest information using the tracking link we provide with every order.
We ship all orders the next business day. If any item is unexpectedly delayed or unavailable, we will offer a full refund.
We charge a flat rate of $10.95 per order postage for Australia-wide shipping. We do not ship to PO Boxes, so please provide a physical address.
Free shipping for all Australian orders over $120.
Once your order has been dispatched for delivery, you will receive an email with all tracking details.
Some products are shipped directly to you by the supplier so you might receive multiple packages. In that case too, you will receive a shipping confirmation with your tracking details for all packages.
We use a range of sustainable and environmentally-friendly packaging material when shipping orders. We also try to re-use cardboard boxes when possible that we receive from our suppliers to reduce waste and environment impact.
We often use cornstarch peanuts in your order packaging, they are biodegradable and water-soluble. We might also reuse newspaper or kraft paper to fill the gaps in your package and close your box with a paper tape, Where possible, we send packages using recycled boxes or compostable Hero Pack satchels.
Change of mind:
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
Conditions of Return:
Items must be unused and in the original packaging including tags and no broken seals.
A Refund Request must be made within 14 days of receiving the item.
- For change of mind, return postage is the responsibility of the buyer.
- For hygiene purposes, we cannot offer refund on menstrual cups and menstrual pads.
Damaged or Incorrect Items:
Please check your item upon delivery and contact us within 48 hours should the item be damaged or faulty. Where possible, keep the original packaging and please take a photo. Please contact us via the contact page for all returns.
Proof of the fault or damage may be requested which may include emailing photographs in order to allow us to evaluate your claim and arrange suitable replacement or refund.
We reserve the right to refuse returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.