Our postage charge varies from $8.5 to $10.95 per order for Australia-wide standard shipping and from $11.95 to $19.95 per order for Australia-wide express shipping. For Australian orders over $79, we offer free standard shipping. For international postage, the fee is calculated at checkout.
Yes, we offer free standard shipping for all Australian orders over $79.
We ship all orders within 1-2 business days. For details, please refer to our shipping section at Shipping & Returns
Yes, you can do so as long as the order has not been dispatched from our end. Please let us know by filling Contact Us form .
Yes, we ship internationally. We are currently shipping to USA, Singapore, New Zealand & India.
Yes, we do offer express shipping.
In case, your package has not arrived after the delivery timeframe (as provided by the delivery partner), please let us know by filling Contact Us form . We can lodge a ‘missing package enquiry’ with the delivery partner. Typically, it takes around 2-4 weeks to locate a missing package.
We use a range of sustainable and environmentally-friendly packaging material when shipping orders. We also try to re-use cardboard boxes when possible that we receive from our suppliers to reduce waste and environment impact.
We often use cornstarch peanuts in your order packaging, they are biodegradable and water-soluble. We might also reuse newspaper or kraft paper to fill the gaps in your package and close your box with a paper tape, Where possible, we send packages using recycled boxes or compostable Hero Pack satchels.
Yes, we do ship to PO Boxes.
In case, your package was damaged on arrival, please let us know by filling Contact Us form within 48 hrs of order delivery. Proof of the fault or damage may be requested which may include emailing photographs in order to allow us to evaluate your claim and arrange suitable replacement or refund. Based on the furnished information, we can lodge a ‘package damaged enquiry’ with the delivery partner.
Our customer service team aims to respond within 1 business day.
Coupon Codes are quite easy to use. You can use it either on the Shopping Cart page or on the Checkout page.
The following picture shows how you can enter coupon on the Checkout page.
The following picture shows how you can enter coupon on the Shopping Cart page.