How much is postage?

Our postage charge varies from $8.5 to $10.95 per order for Australia-wide shipping. For Australian orders over $79, we offer free shipping. For international postage, the fee is calculated at checkout.

Do you offer free shipping?

Yes, we offer free shipping for all Australian orders over $79.

What are your order dispatch timeframes?

We ship all orders within 1-2 business days. For details, please refer to our shipping section at Shipping & Returns

How can I track my order?

Please refer to our order tracking section at Shipping & Returns

Can I change my delivery address after I have placed an order?

Yes, you can do so as long as the order has not been dispatched from our end. Please let us know by filling Contact Us form .

What is your returns policy?

Please refer to our Returns Policy at Shipping & Returns

Do you ship internationally?

Yes, we ship internationally. We are currently shipping to USA, Singapore, New Zealand & India.

Do you offer express shipping?

No, we don’t offer express shipping at the moment.

What happens if my package goes missing?

In case, your package has not arrived after the delivery timeframe (as provided by the delivery partner), please let us know by filling Contact Us form . We can lodge a ‘missing package enquiry’ with the delivery partner. Typically, it takes around 2-4 weeks to locate a missing package.

How are your packages sent?

We use a range of sustainable and environmentally-friendly packaging material when shipping orders. We also try to re-use cardboard boxes when possible that we receive from our suppliers to reduce waste and environment impact.

We often use cornstarch peanuts in your order packaging, they are biodegradable and water-soluble. We might also reuse newspaper or kraft paper to fill the gaps in your package and close your box with a paper tape, Where possible, we send packages using recycled boxes or compostable Hero Pack satchels.

Do you ship to PO Boxes?

Yes, we do ship to PO Boxes.

What happens when your package was damaged on arrival?

In case, your package was damaged on arrival, please let us know by filling Contact Us form within 48 hrs of order delivery. Proof of the fault or damage may be requested which may include emailing photographs in order to allow us to evaluate your claim and arrange suitable replacement or refund. Based on the furnished information, we can lodge a ‘package damaged enquiry’ with the delivery partner.

How long does it take for your customer service to reply?

Our customer service team aims to respond within 1 business day.

Do you offer Gift Cards?

Yes, we do offer Gift Cards. Please refer to Gift Cards page

How can I use Coupon Code while placing order?

Coupon Codes are quite easy to use. You can use it either on the Shopping Cart page or on the Checkout page.

The following picture shows how you can enter coupon on the Checkout page.

The following picture shows how you can enter coupon on the Shopping Cart page.